Due to the Covid-19 pandemic we are being asked by warranty companies to ask the following questions and document them.
1 Does anyone in the house have or been diagnosed with COVID-19 or has common COVID-19 symptoms, such as fever and dry cough or other respiratory issues?
2. Has anyone in the house come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days?
3. Has anyone in the house traveled to a location with a diagnosed COVID-19 case or has come in contact with someone who recently traveled to a location with a diagnosed COVID-19 case?
If anyone answers yes to any of the questions they will be asked to call back in 2 weeks to reschedule.
If anyone refuses to answer the questions they will be denied service.
All answers will be documented on the claim.
Due to how easy Covid-19 is to contract and the amount of people we do come into contact with we are choosing to implement the following guidelines.
1 We will be NOT be shaking hands.
2 We will ask that you direct us to the room the appliance is in and please DO NOT enter- We will ask that you stay in another room. When Kevin finds out the issue he will come to you.
3. We will be cleaning our tools with a disinfectant. Our hands with hand sanitizer and cleaning off the surfaces of the appliance
We appreciate and thank you for understanding and your cooperation as we all are going through this difficult time.
Warranty/Release of Liability From Manufacturers
Warranty provided by manufactures is conditional- and limited- it is NOT UNCONDITIONAL NOR UNLIMITED
We do everything we can to make sure your warranty claim will be approved - We try to ask as many questions as we can- Go over Use & Care guides to make sure the appliance is being used as intended and not in a way that will void your warranty- so as much information from you the customer is important-
Providing Proof of Purchase is on the burden of the customer requesting warranty service Proof of Purchase is the register receipt received at purchase. If the Manufacturers requests Proof of Purchase and/or rejects the claim the customer has not provided it then the charge for the repair will be the burden of the customer until Proof of Purchase can be provided and submitted to the manufacturer
The Warranty Liability Release Paper can be returned to us via:
email [email protected]
Fax (303) 496-1016
Or a CLEAR picture of Warranty Liability Release Paper- Proof of Purchase and a picture of the Model/Serial # tag text to
Model & Serial Number
Having your MODEL and SERIAL NUMBER when you call will help us serve you better, and at Springs Appliance Repair, that's exactly what we want to do. Serve you better!
Here are a few good examples of where to look for the manufacturer's tag.